Privacy Policy

This Site (pixelfilmstudios.com and store.pixelfilmstudios.com) is owned and operated by Pixel Film Studios, Inc. ("Company," "we," "us," or "our"), located at 120 Vantis, Suite 300, Aliso Viejo, CA 92656.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Sites or purchase our products. By using the Site, you accept and consent to the practices described in this Policy. If you do not agree, please do not use our Site or submit personal information.

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn we have inadvertently collected such information, we will delete it immediately from our records.

If you believe we may have information from or about a child under 13, please contact us via Live Chat.

We collect the following categories of information:

• Information you provide: name, email address, billing/shipping address, and payment information (processed securely via PayPal — we do not store full card numbers).
• Account information: purchase history, download history, support tickets, and account preferences.
• Automatically collected: IP address, browser type, operating system, pages visited, time on Site, referring URLs, and device identifiers — collected via cookies, web beacons, and similar technologies.
• Communications: when you contact support, we retain records of those interactions.

When you first visit our Site, a cookie consent banner allows you to accept or decline non-essential cookies. Your choice is recorded and remembered. We use the following types of cookies:

Essential Cookies (always active)

• Session / JWT tokens — maintain your login state (localStorage)
• Shopping cart — remember items in your cart (localStorage)
• Cookie consent preference — remember your Accept/Decline choice (localStorage)

Analytics Cookies (only if accepted)

• Site analytics — understand how visitors use our site, which pages are popular, and how users navigate. This helps us improve the experience.

What we do NOT use

• No third-party advertising cookies
• No remarketing or retargeting trackers
• No cross-site tracking
• We do not sell your data to any third party

You can control cookies through your browser settings or by clicking "Decline" on the consent banner. Disabling essential cookies may limit cart and login functionality. You can withdraw consent at any time by clearing your browser's local storage.

Consent Records

When you click Accept or Decline, we log your choice with a timestamp and your IP address for GDPR compliance. If you later create an account, this consent record is linked to your account.

We use your information to:

• Process and fulfill your orders
• Send order confirmations and download links
• Provide customer support and respond to inquiries
• Send transactional emails (order receipts, download notices)
• Improve our products and Site experience
• Display relevant advertising
• Conduct analytics and usage research
• Detect and prevent fraudulent transactions
• Comply with applicable laws and legal obligations

We do not sell your personal information. We may share information with:

• PayPal — payment processing and fraud prevention
• Google — Analytics and Ads
• Email service providers — transactional email delivery
• Cloud hosting providers — secure data storage
• Law enforcement or government agencies — when required by law or to protect rights and safety
• Business successors — in the event of a merger, acquisition, or asset sale (with prior notice)

All third-party service providers are bound by data protection agreements.

We retain your personal information for as long as your account remains active. After account deletion, we may retain certain data for up to 7 years to comply with tax, legal, and fraud prevention requirements.

License and purchase records are retained indefinitely for license verification purposes. You may request earlier deletion subject to these requirements.

We implement commercially reasonable security measures including SSL/TLS encryption for data transmission, secure server infrastructure, access controls, and regular security reviews.

However, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security and are not responsible for breaches outside our reasonable control. We will notify you of any material data breach as required by applicable law.

Depending on your jurisdiction, you may have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete data
• Request deletion of your personal information ("right to be forgotten")
• Object to or restrict certain processing
• Receive your data in a portable format
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us via Live Chat. We will respond within 30 days.

Under the California Consumer Privacy Act (CCPA), if you are a California resident you have the right to:

• Know what personal information we collect, use, disclose, or sell
• Request deletion of your personal information
• Opt out of the sale of personal information (note: we do not sell personal information)
• Non-discrimination for exercising CCPA rights

To submit a CCPA request, contact us via Live Chat or write to us at the address below. We will verify your identity before processing requests. Authorized agents may submit requests on your behalf with written permission.

If you are located in the EU, EEA, or UK, our legal bases for processing your personal data are:

• Contract performance — to fulfill your orders and provide support
• Legitimate interests — fraud prevention, Site security, analytics
• Consent — marketing communications (you may withdraw consent at any time)
• Legal obligation — compliance with applicable laws

For cross-border data transfers from the EU/EEA/UK to the US, we rely on Standard Contractual Clauses. You have the right to lodge a complaint with your local data protection supervisory authority.

We may display interest-based advertising based on your browsing behavior, using Google Ads and social media platforms. To opt out of Google's personalized advertising, visit myaccount.google.com/data-and-privacy.

To opt out of interest-based advertising more broadly, visit optout.aboutads.info or optout.networkadvertising.org.

We respect browser Do Not Track (DNT) signals where technically feasible. Note that some third-party services integrated on our Site may not honor DNT signals. You may also manage tracking preferences through your browser's privacy settings.

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

If you believe we have not complied with this Privacy Policy, please contact us via Live Chat with a detailed description of your concern. We take all complaints seriously and will investigate and respond within 30 days.

California residents may also contact the California Attorney General's office.

You can access and update most of your personal information through your account dashboard. For requests beyond what's available in your account, contact us via Live Chat.

We may reject requests that are unreasonably repetitive, require disproportionate technical effort, or risk the privacy of others.

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a prominent notice on the Site at least 30 days before the changes take effect. The "Last Updated" date at the top of this page reflects when the Policy was last revised.

Your continued use of the Site after changes take effect constitutes your acceptance of the revised Policy.

If you opt in to our SMS marketing program, we collect and process the following information:

• Your mobile phone number
• Your opt-in source (e.g. checkout, web form, opt-in keyword) and timestamp
• Opt-out / STOP timestamp, when applicable
• Aggregate engagement data (delivery status, message receipt)

This data is used solely to operate the SMS program — to send the messages you requested, honor opt-out requests, and comply with carrier and regulatory recordkeeping requirements.

We do not sell, rent, or share your mobile number or SMS-related data with third parties for their own marketing purposes. We share information only with our SMS service providers (Mailchimp / Intuit) and US wireless carriers as needed to deliver the messages you opted in to receive.

You can opt out of SMS at any time by replying STOP to any message. Opting out of SMS does not affect any other communication preferences. The full SMS Terms are in our Terms of Service, Section 22.

For privacy-related questions, requests, or concerns:

Privacy Officer
Pixel Film Studios
120 Vantis, Suite 300
Aliso Viejo, CA 92656

Chat with Privacy Team

We aim to respond to all inquiries within 5 business days.